Client Success Manager in Cancer Genomics
You are an expert in genomics applied to oncology. You have a passion for science and technology and enjoy using and discovering new software applications. You have natural leadership and empathy.
You might be the talented Client Success Manager My Intelligent Machines (MIMs) is looking for to provide ongoing support to our clients.
As MIMs Client Success Manager in Cancer Genomics, you will contribute to build relationships with MIMs software users working in biotechnology and pharmaceutical companies. You will implement new programs to increase client engagement and retention. You will support customers as they transition from sales prospects and build close and durable relationships.
Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.
Responsibilities
- Establish clear client retention goals
- Report directly to the CEO to discuss about client success strategy, establish and reports associated Objective and Key Results (OKR)
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating MIMs software
- Promote the value of the product
- Upsell services and products to active clients
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
Qualifications
- Master’s or PhD degree in life sciences and more particularly genomics, bioinformatics or related disciplines applied to cancer research.
- Exceptional ability to communicate and foster positive business relationships
- Excellent verbal and written communication skills (English and French)
- Accountability and personal organization are essential
- Experience in a Client Success Manager, Communication or Marketing role or equivalent is not a requirement, but would be an asset.
Submission
Please submit your resume or any questions you may have to [email protected]. We would like to hear from you even if you are not sure you have all the qualifications.
About MIMs
Montreal-based My Intelligent Machines (MIMs) is a leader in artificial intelligence and systems biology. MIMs provides Biopharma companies with easy-to-implement and interactive augmented intelligence systems, allowing for accurate biological modeling at discovery, pre-clinical and clinical drug development stages, to assist scientists in the development of precisely targeted therapies.
MIMs is growing fast and starting global expansion. Over the past 6 years we built an exceptional culture which embraces diversity and gender equity. We are proud to be one of the few tech companies to reach gender balance, as half of the team is composed of women.
For more details, visit our website at: http://www.mims.ai